We look after homes the way their owners would, given the time.
The finest homes in London are often the least looked after. Their owners are busy, travelling or living elsewhere, and the people they rely on are spread across a dozen firms. Younes Group brings everything under one roof.
One team, five neighbourhoods, every part of a home's life.
Management, maintenance, lettings, sales and buying are usually separate businesses with separate interests. We think a home is better served when one team sees the whole picture.
The people who maintain your home also know your tenants. The people who value it also know its history. Nothing falls between firms, because there is only one.
We have also chosen to stay small in geography and large in care. By working only in Marylebone, Mayfair, South Kensington, Knightsbridge and Belgravia, we can know each building well and be at any door in our area quickly.
Four principles.
They shape how we answer the telephone, how we spend your money and how we speak about your home.
Discretion
Your affairs are private. We never share your address, your circumstances or images of your home without your permission.
Precision
Accurate figures, complete records and work done properly the first time. We would rather check twice than explain once.
Continuity
A named manager who knows your home, and a team that stays with it, year after year.
Candour
Plain advice, fees stated in full, and difficult news shared early, always with a plan.
Our symbol.
Our symbol is a Y drawn in three strokes that never quite touch, meeting at a single point.
The three strokes are the three ways we work with owners: home care, full management and guaranteed rent. They meet at one point, because whichever way you choose, the home is kept to one standard, by one team, whoever is watching.
Our film.
Thirty seconds in the streets we look after. It is silent, so it plays anywhere.
Rooted in five neighbourhoods.
We chose to stay close: a few square miles of stucco, red brick and garden squares that we know street by street.
How you are protected.
The safeguards that sit behind every instruction.
Complaints answered properly
Every concern is answered in writing, reviewed by a director if you ask, and given a final reply within eight weeks.
Your money kept apart
Money we hold for you is kept in a designated client account, separate from our own.
Your information, kept private
We hold only what we need, keep it securely and never pass it to others for their marketing.